Refund policy

Return and Refund Policy

Last updated: 29/05/2025

Thank you for your purchase on EPSCOOTER. We are committed to providing quality products and exceptional customer service.

Final Sale – No Returns, Exchanges, or Refunds

All sales made on our online store are final. This means we do not accept returns, exchanges, or refunds, except in the cases specified below.

Exceptions – Our Mistake

If an error has been made with your order (wrong item sent), please contact us within 48 hours of receiving your order with the following information:

• Your order number

• Clear photos of the received product and packaging

• A description of the issue encountered

If your request is accepted after verification, we will either proceed with an exchange or send a replacement product.

Damage During Shipping

We are not responsible for damages caused by the carrier. However, if your package arrives damaged, we recommend that you immediately contact the carrier to file a claim.

Contact

For any questions regarding our return and refund policy, you can contact us through the contact option thru the website epscooter.ca, and we will respond as soon as possible.

By placing an order on our site, you agree to this return and refund policy.