Shipping policy

Shipping Policy

Processing & Shipping Time

• Orders are processed within 5 business days (excluding weekends and holidays).

• Once shipped, delivery times vary based on your location and the shipping method chosen at checkout.

Shipping Rates & Methods

• We offer [Purolator and Canada Post] shipping.

• Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping

• We ship to select countries. Shipping rates and delivery times may vary based on destination.

• Please note that international orders may be subject to customs fees or import taxes, which are the customer’s responsibility.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.

• You can track your order using the link provided in the email.

Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please contact us thru the contact form in the website.

• We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.

Damaged or Incorrect Orders

• If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order with photos of the issue.

• We will arrange for a replacement or refund as needed.